Shipping policy
SHIPPING POLICY — ANCIENT DZI SHOP
Last updated: May 2026
All orders are shipped from New Taipei City, Taiwan. We ship worldwide to most countries with reliable courier service. Our preferred carrier is FedEx International Priority, which provides fast, fully tracked international delivery.
PROCESSING TIME
Orders are typically processed and dispatched within 1–3 business days of payment confirmation. You will receive a shipping confirmation email with your FedEx tracking number once your order has been dispatched.
SHIPPING COSTS
All orders include free worldwide shipping via FedEx International Priority. There are no shipping fees added at checkout.
All items are carefully packaged to protect them during international transit. Ancient and high-value beads are wrapped individually and insured where possible.
ESTIMATED DELIVERY TIMES
Delivery times are estimates from the date of dispatch.
| Region | Estimated Delivery |
|---|---|
| United States | 3–5 business days |
| Canada | 3–5 business days |
| Europe (EU/EEA) | 3–5 business days |
| United Kingdom | 3–5 business days |
| Australia & New Zealand | 3–5 business days |
| Asia (Singapore, Japan, Hong Kong, etc.) | 2–4 business days |
| Rest of World | 3–7 business days |
Occasional delays can occur due to customs processing, public holidays, or circumstances outside our control. If your shipment is delayed, please contact us and we will follow up with FedEx on your behalf.
TRACKING YOUR ORDER
Every order ships with a FedEx tracking number, emailed to you at dispatch. Track your shipment at www.fedex.com.
If you have not received your tracking number within 4 business days of placing your order, please contact us at service@ancientdzishop.com.
CUSTOMS, DUTIES & IMPORT TAXES
Your order may be subject to import duties, customs fees, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in our prices.
We declare all items at their true purchase value on customs forms — we do not falsify customs declarations under any circumstances.
EU customers: Import VAT and any applicable customs duties are the buyer's responsibility. We recommend checking your country's import thresholds before ordering.
COUNTRIES WE DO NOT SHIP TO
We reserve the right to decline shipments to countries where reliable delivery cannot be guaranteed or where legal restrictions apply. If we are unable to ship to your location, we will notify you promptly and issue a full refund.
LOST OR DELAYED SHIPMENTS
If your tracking shows no movement for more than 10 business days, please contact us at service@ancientdzishop.com and we will investigate with FedEx on your behalf.
We are not responsible for delays caused by customs, natural events, or circumstances outside our control, but we will always do our best to help resolve any delivery issues.
CONTACT US
Ancient Dzi Shop — New Taipei City, Taiwan
Email: service@ancientdzishop.com
Contact form: www.ancientdzishop.com/pages/contact-us