Ancient Dzi Shop Return & Refund Policy
Return Window
You may return any item within 14 days of delivery for a full refund of the purchase price.
Refund Amounts
• Purchase price will be fully refunded.
• Original shipping costs and return shipping fees are not refundable, except as noted below.
• Free shipping on your original order is offered as a courtesy; we reserve the right to recover that cost on refunded orders.
Return Shipping & Costs
• If you received an incorrect or defective item, we will cover all return shipping costs.
• For all other returns, you are responsible for return shipping fees.
How to Initiate a Return
1. Email service@ancientdzishop.com within 14 days of receiving your order.
2. Include your order number and reason for return.
3. Our team will send you an approval confirmation.
4. Return address:
Edward Hsu
Heyi Rd. #15, 22F-3, Banqiao District 220
New Taipei City, Taiwan
Refund Processing Timeline
• Once we receive and inspect your return, refunds are issued within 7 to 30 business days.
• This timeline includes transit time, returned item inspection, and bank processing.
Questions or Assistance
If you have any questions or need help with your return, please contact us at: