Return & Refund Policy
Ancient Dzi Shop Return & Refund Policy
Return Window
You may return any item within 14 days of delivery for a full refund of the purchase price.
Refund Amounts
• Purchase price will be fully refunded.
• Original shipping costs and return shipping fees are not refundable, except as noted below.
• Free shipping on your original order is offered as a courtesy; we reserve the right to recover that cost on refunded orders.
Return Shipping & Costs
• If you received an incorrect or defective item, we will cover all return shipping costs.
• For all other returns, you are responsible for return shipping fees.
How to Initiate a Return
1. Email service@ancientdzishop.com within 14 days of receiving your order.
2. Include your order number and reason for return.
3. Our team will send you an approval confirmation.
4. Return address:
Edward Hsu
Heyi Rd. #15, 22F-3, Banqiao District 220
New Taipei City, Taiwan
Refund Processing Timeline
• Once we receive and inspect your returned item, refunds are issued within 14 days.
• Refunds are returned to your original payment method (PayPal or credit card). Please allow additional time for your bank or payment provider to process the credit on their end.
Questions or Assistance
If you have any questions or need help with your return, please contact us at: